It's great to have you! You'll find everything you need to get started here. Don't hesitate to ask us anything. We're always here to help.
You will need a BT ID to log in to My BT and all associated online services.
To set up a BT ID you will need:
Got your BT ID? Login to My BT now to access your online services:
Get help setting up your BT Hub or BT TV with our easy to use guides.
Set up your BT Broadband
Find everything you need to get started with BT Broadband, get your Hub set up and your extras running.Set up BT Broadband >
Set up your BT TV
Learn how to set up BT TV or watch our easy-to-follow video to get big entertainment now.Set up BT TV >
Set up your BT Mobile
Get up and running with BT Mobile with our step-by-step guides and help pages.Set up BT Mobile >
Our online help tools can help solve common issues and queries.
Track your order
To track your order online, you can either log in with your BT ID, or give us your order reference and postcode.Track my order >
Raise and track faults
We hope your service runs smoothly, but remember in the event of any issue you can raise and track faults online.Raise a fault >
Make sense of your bill
You'll receive your first bill soon after your service goes live. Find out what to expect with our Bill Explainer.View bill explainer >
BT Virus Protect
Protect your PC, Mac or Android devices from online scams, dangerous attacks and malware.Learn more about BT Virus Protect >
BT Parental Controls
Choose what your kids can see online. Filter content or restrict access to websites.Learn more about BT Parental Controls >
Store your music, photos and other files and access them from any connected device.Learn more about BT Cloud >